Cleveland Clinic Abu Dhabi (CCAD) is committed to providing exceptional healthcare services while ensuring a supportive environment for patients and their visitors. Understanding the hospital’s visitor guidelines and timings is crucial for a seamless experience. This comprehensive guide outlines the visitation policies, visiting hours, and essential information for both inpatient and outpatient visitors at CCAD.
General Visitation Policies
CCAD’s visitation policies are designed to balance patient care needs with the well-being of visitors. These policies align with the Department of Health – Abu Dhabi’s guidelines to maintain a safe and supportive environment. Visitors are encouraged to adhere to the specified visitation hours to respect patient privacy and recovery.
Regular Visiting Hours
- Acute Care Unit (ACU): Visitors are welcome from 9:00 AM to 9:00 PM. Each patient may receive up to five visitors during these hours, with the option for one visitor to stay overnight.
clevelandclinicabudhabi.ae - Intensive Care Unit (ICU): Visiting hours are from 12:00 PM to 9:00 PM. Due to the critical nature of care, each patient is allowed up to three visitors during these hours. Visitors under the age of 18 are not permitted in the ICU.
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Extended Visiting Hours During Ramadan
In recognition of the Holy Month of Ramadan, CCAD extends its visiting hours to accommodate patients and their families:
- Intensive Care Unit (ICU) and Acute Care Unit (ACU): Visiting hours are extended to 10:00 AM to 1:00 PM and 4:00 PM to 12:00 AM daily.
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Requirements for Inpatient Visitors
To ensure a safe environment for all, CCAD has established specific requirements for inpatient visitors:
- Health Status Verification: Visitors must present a green status on the Al Hosn App, indicating compliance with health and safety protocols.
clevelandclinicabudhabi.ae - Age Restrictions: Only individuals over the age of 14 are permitted to visit inpatients.
clevelandclinicabudhabi.ae - Overnight Caregivers: Personal caregivers wishing to stay overnight are allowed, provided they meet all screening requirements.
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Guidelines for Outpatient Visitors
For outpatient visits, CCAD has implemented guidelines to ensure the safety and comfort of patients and visitors:
- Accompaniment: Only one visitor is allowed to accompany the patient into the examination or consultation room.
clevelandclinicabudhabi.ae - Health and Safety Measures: Visitors must adhere to infection control measures, including wearing masks at all times within the facility.
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Guidelines for Surgical and Procedural Patients
For those undergoing surgical or procedural interventions:
- Waiting Area: Up to four visitors are permitted per surgical patient and must remain in the procedural waiting area during the procedure.
clevelandclinicabudhabi.ae - Access to Clinical Areas: Access is restricted to patients only, except for individual parents accompanying pediatric patients.
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Outpatient Appointment Guidelines
To ensure a smooth outpatient visit, patients and their accompanying visitors should consider the following:
- Arrival Time: Arrive at least 15 minutes before the scheduled appointment to complete necessary registration procedures.
clevelandclinicabudhabi.ae - Duration of Visit: Plan to spend at least an hour and a half at the facility to accommodate the appointment, any required diagnostic tests, and pharmacy visits.
clevelandclinicabudhabi.ae - Required Documents: Bring a copy of medical records in English or Arabic, including current diagnoses, x-rays, and lab test results.
clevelandclinicabudhabi.ae - Personal Items: Avoid bringing valuables such as jewelry or large sums of cash.
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Facility Operating Hours
Understanding the operating hours of various departments within CCAD can enhance the planning of your visit:
- Facility: Open 24/7.
Cleveland Clinic - Emergency Services: Available 24/7.
Cleveland Clinic - Pharmacy: Operational 24/7.
Cleveland Clinic - Laboratory Services: Open Sunday to Thursday from 7:00 AM to 7:00 PM; closed on Fridays and Saturdays.
Cleveland Clinic - Imaging Services: Available Sunday to Thursday from 8:00 AM to 5:00 PM; closed on Fridays and Saturdays.
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Additional Considerations
- No Smoking Policy: CCAD maintains a strict no-smoking policy to ensure a healthy environment for all patients, visitors, and staff.
clevelandclinicabudhabi.ae - Staying Connected: The hospital offers various amenities to help patients and visitors stay connected, including Wi-Fi services.
clevelandclinicabudhabi.ae - Getting There: Detailed information on transportation and parking is available to assist visitors in planning their journey to the hospital.
Adhering to Cleveland Clinic Abu Dhabi’s visitor guidelines and timings ensures a supportive and safe environment for patients and their loved ones.